Refund policy
Return and Refund Policy
Last updated: September 27, 2026
At STECOOM, we offer a 30-day voluntary return request period from the date you receive your order, subject to the conditions below and any mandatory consumer rights that apply to you.
How to Request a Return
To request a return, contact us at:
Email: stwecco@gmail.com
Please include your order number and the item you wish to return.
Returns are handled by mail to the return location we provide.
Do not send products to our registered business mailing address unless STECOOM expressly confirms that address for your return.
Return Shipping and Fees
STECOOM covers standard return shipping costs for accepted returns.
Where available, we will provide a prepaid return label or reimburse reasonable standard return postage in accordance with our return instructions.
We do not charge a restocking fee for accepted returns.
Please contact us before sending any item back so that we can provide the correct return instructions and destination.
Condition of Voluntary Returns
For voluntary change-of-mind returns, items should generally be complete and in their original condition.
This condition does not restrict any statutory right to inspect goods or any mandatory right relating to defective, damaged, unsafe, misdescribed, or otherwise non-conforming products.
Refunds
Once an eligible return is received and reviewed, we will process the applicable refund without undue delay.
Refunds are normally issued to the original payment method, where possible, unless another method is agreed or required by applicable law.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Nothing in this section limits any mandatory refund right that applies under consumer law.
European Union and EEA Customers
Where the statutory right of withdrawal applies, you may notify us that you are withdrawing from an eligible online purchase within 14 days after receiving the goods, without giving a reason.
After notifying us, you must return the goods without undue delay and no later than a further 14 days.
You may inspect the product as you would reasonably be able to inspect it in a physical shop.
You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
Statutory exceptions to the right of withdrawal may apply to certain goods.
For a valid statutory withdrawal, we will reimburse payments due to you, including the standard outbound delivery charge where required by applicable law.
Reimbursement will be made without undue delay and no later than 14 days after we are informed of your decision to withdraw.
Where permitted by law, we may withhold reimbursement until we receive the goods or you provide evidence that you have sent them back.
Because STECOOM’s voluntary policy covers standard return shipping for accepted returns, the applicable standard return shipping will be handled according to the return instructions we provide.
Australian Customers
Our 30-day voluntary return policy is in addition to rights that may apply under the Australian Consumer Law.
Australian consumer guarantees cannot be excluded by this policy.
If goods fail to meet an applicable consumer guarantee, available remedies may include repair, replacement, refund, or other remedies depending on the nature and seriousness of the problem.
Conditions that apply only to a voluntary change-of-mind return do not restrict or replace those statutory rights.
The 30-day voluntary return period does not create a 30-day limit on Australian Consumer Law rights relating to faulty or non-conforming goods.
Damaged, Defective, Missing or Incorrect Items
If your product arrives damaged, defective, incorrect, or your order does not arrive, contact:
stwecco@gmail.com
Please include your order number and details of the problem.
Photos or other information may be requested where reasonably necessary to investigate the issue.
We will investigate and provide an appropriate remedy in accordance with applicable consumer law.
Any voluntary 30-day return limit does not shorten mandatory rights relating to faulty, damaged, unsafe, misdescribed, or non-conforming goods.
Exchanges
If you would like an exchange, please contact us before returning the item.
Exchange availability depends on product stock, destination, and fulfillment availability.
Where an exchange is not available or practical, we will explain the applicable return, replacement, or refund options.
Cancellations
If you need to cancel an order, contact us as soon as possible.
We will try to accommodate cancellation requests before fulfillment begins, but cancellation cannot always be guaranteed after an order has entered processing or dispatch.
Any mandatory cancellation or withdrawal rights provided by applicable law remain unaffected.
Contact Information
STECOOM
Operated by STWETech Company LLC
Email: stwecco@gmail.com
Phone: +1 917 920 9965
Website: https://stecoom.com
Registered mailing address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Important: Our registered mailing address is not a product return address unless STECOOM expressly confirms it for your return.
Nothing in this policy excludes, restricts, or modifies any mandatory consumer right or remedy that cannot legally be excluded.