Shipping policy

Shipping Policy

STECOOM — Operated by STWETech Company LLC

Order Processing

Once your order is placed, you will receive an order confirmation email.

Orders are prepared after payment is confirmed. We work with third-party fulfillment partners, so processing times may vary depending on the product, stock availability, destination, and order status.

Dispatch Origin

STECOOM uses third-party fulfillment partners, and not every order ships from our registered Wyoming mailing address.

The dispatch country or warehouse may vary depending on the product, stock availability, and destination.

If the dispatch origin is important to you, please contact us before ordering and we will confirm the information available for the product.

Shipping Destinations and Costs

Free standard shipping is available to supported destinations when shown on the product page or at checkout.

Product availability and delivery eligibility depend on the selected country and shipping address.

If a paid shipping option applies, the charge will be shown at checkout before payment.

If no shipping option is available for your address, we may be unable to accept or fulfill the order.

Delivery Estimates and Tracking

Delivery estimates depend on the product, destination, fulfillment location, and carrier.

Any delivery estimate shown on the product page, at checkout, in an order confirmation, or in tracking information is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

Tracking information will be provided after dispatch when made available by the carrier.

Customs, Duties and Import Taxes

International shipments may be subject to import VAT, customs duties, taxes, or handling charges.

Free shipping does not necessarily mean that taxes, duties, or customs fees are included.

Any additional charges payable by the customer will be disclosed where required by applicable law and according to the applicable shipping arrangement.

Delays, Lost Parcels and Delivery Problems

Carrier operations, customs processing, weather conditions, and local disruptions may affect delivery.

If an order is significantly delayed, missing, damaged, or incorrect, please contact us with your order number.

We will investigate and provide an appropriate remedy in accordance with applicable consumer rights.

Returns

STECOOM offers a 14-day voluntary return request period and covers standard return shipping costs for accepted returns.

This policy does not limit any mandatory consumer rights that may apply to you.

Please review our Returns & Refunds Policy for complete return and refund information.

Contact

STECOOM
Operated by STWETech Company LLC

Email: stwecco@gmail.com
Phone: +1 917 920 9965
Website: https://stecoom.com

Registered mailing address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Please note: Our registered mailing address is not a product return address unless STECOOM confirms it for your return.