If something is not right with your order, start by contacting STECOOM. We’ll review the request and provide the applicable next steps.
Send your order number, item details and reason for the request.
We review the request against the applicable return conditions.
If eligible, follow the return instructions provided by STECOOM.
Eligible returns are reviewed for the appropriate refund or other resolution.
Contact STECOOM with your order number, the product name and the reason for the return. Please do not send an item back before receiving the applicable return instructions.
Eligibility is reviewed based on the item, its condition, the reason for return and the conditions that apply to the order. Some products may have different return requirements or may be excluded where permitted by applicable law.
Unless the item is being reported as defective, damaged or incorrect, returned products should generally be unused, complete and in their original condition and packaging where applicable.
If your order arrives damaged, appears defective or is not the item you ordered, contact STECOOM with your order number and clear details. Photos or video may help us understand the issue and review the appropriate resolution.
Approved refunds are processed using the applicable payment method where possible and in accordance with the return outcome. Your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account.
Responsibility for return shipping or other related costs can depend on the reason for the return, the product and the rights applicable to the order. STECOOM will provide the relevant instructions when reviewing your request.
If you need to change or cancel an order, contact us as soon as possible. A change or cancellation may not be possible once processing or shipment has started.
Nothing in this policy is intended to limit consumer rights that cannot be excluded under applicable law. Where mandatory rights apply to your purchase, those rights continue to apply.
Include it whenever you contact us about a return, refund or damaged item.
Contact STECOOM before sending an item so you receive the applicable instructions.
For delivery and tracking information, review the STECOOM Shipping Policy.
Send us your order number and the relevant details so we can review your request.
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